Refund policy

At Echoes of Divinity, we strive to offer exceptional services and high-quality products. Due to the nature of our offerings, please carefully review our return and refund policy below.

1. Tarot Services and Candle Rituals

Tarot Services:

  • Non-Refundable: All tarot services are non-refundable once booked.

  • Virtual Sessions: If you fail to join a scheduled Zoom session within 10 minutes of the start time, your purchase will be forfeited with no refund or rescheduling.

Candle Rituals:

  • Non-Refundable: Candle rituals are non-refundable unless the order remains unfulfilled, and the refund request is made within 3 hours of purchase.

2. Merchandise Fulfilled by Printful

  • Third-Party Fulfillment: Merchandise such as apparel or accessories is fulfilled by Printful. If you have concerns regarding your order, please contact Printful directly, as they handle returns, refunds, and exchanges according to their policy.

  • Contact for Assistance: If you need help connecting with Printful, please email me at erica@echoesofdivinity.com.

3. Educational Material

  • Non-Refundable: All sales of educational material are final. Due to the nature of these products, no exceptions will be made.

4. Physical Products from the SoulShield Collection

Refund & Store Credit Policy (Mexico & Canada)

  • No exchanges for international orders. Due to high shipping costs, I do not offer exchanges on international purchases.

  • Refunds or store credit are only available for damaged or incorrect items. If your item arrives damaged, please contact me within 7 days of delivery with photo proof of the damage.

  • Shipping costs are non-refundable. Refunds apply only to the product price.

  • Store credit may be offered as an alternative to refunds. If you'd prefer, I can issue a store credit for future purchases instead of a refund.

  • All international sales are final unless the item is damaged.

How to Request a Refund or Store Credit:

  • Contact me at erica@echoesofdivinity.com within 7 days of receipt to initiate the process.

  • Provide photos of the damaged item and your order number for evaluation.

5. Damaged or Defective Items

What to Do if You Receive a Damaged Product:

  • If you receive a damaged or defective item, please inspect your order immediately upon receipt and contact me at erica@echoesofdivinity.com.

  • Include photos and your order number to help resolve the issue promptly.

  • If the item is eligible, I will provide a refund or store credit.

6. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Health and beauty products that have been opened or used

  • Sale items or gift cards

7. Refund Policy Summary

Tarot Services and Candle Rituals:

  • Tarot services are non-refundable once booked.

  • Candle rituals are refundable only if unfulfilled and if the refund request is made within 3 hours of purchase.

Educational Materials:

  • Non-refundable.

Printful Merchandise:

  • Handled through Printful's policies.

SoulShield Skincare (Mexico & Canada):

  • No exchanges. Refunds or store credit available only for damaged items reported within 7 days.

  • Shipping costs are non-refundable.

Thank you for your understanding and for supporting Echoes of Divinity. If you have any questions or need further assistance, feel free to contact me at erica@echoesofdivinity.com.